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Article 9
northjerseysmallbusinessforum:And employee satisfaction leads to improved customer service. Originally posted on Practical Practice Management: Is continued employee training worth the investment?...
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Empowered Customers Rule!
Below are excerpts from an article from Small Business Delivered, and brought to me via SCORE. — There is a compelling case for Customerizing your organization in current market and economic...
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Is Your Customer Service This Good?
Unfortunately, it seems very difficult today to find a business which excels at customer service. It often seems that the company and/or its employees treat you like you are bothering them, and for...
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Nurture Your Most Profitable Customers
Below are some excerpts from an article posted by Inc. Please read the full article for more information. Profitable growth is more achievable if you focus on identifying your most valuable...
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How to Handle Your Very Worst Customer Situations
This is a great article, which was recently posted on Carol Roth’s Business Unplugged blog. below are some excerpts from the article but I suggest you read the whole article – it’s not too long. — As...
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Your Client is Angry, Now What?
Good advice from Carol Roth’s Business Unplugged blog. Your Client is Angry, Now What? Posted: 28 May 2013 04:00 AM PDT You put your heart and soul into building your brand and a respectable...
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When The Transaction Is Over
From Tina Del Buono and PPM Blog: When The Transaction Is Over by Tina Del Buono, PMAC When striving to improve your customer service techniques, it is important to remember that each moment you have...
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The Customer is Not Always Right
We all know that the “customer is always right”, even when they are not. Here is a good article from Tina Del Buono’s PPM Blog about customers who are not right, particularly if they treat your...
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It wasn’t a good technology (or customer service) week for me
The last week was not a good technology (or customer service) week for us. It started with my wife’s car making a very loud and ugly noise. We dropped it off at the shop (Sparta Glen Auto TEC), and it...
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How Are Your Customers Treated?
This post is reblogged from Tina Del Buono’s PPM Blog: How Are Your Customers Treated? by Tina Del Buono, PMAC Every business depends on customers of some type. Without them they would no longer be in...
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